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This study uses the technology fit–viability theory to study the performance of one of the early pioneers of open government data (OGD) in Africa. The study aims to investigate the task and technology fit, as well as the economic, IT infrastructure and organisational viability as performance measures for the Ghana Open Government Data (GOGD) initiative.

The study adopted a qualitative approach by interviewing key actors within the GOGD ecosystem, namely, the OGD implementing body, data suppliers and data users. The results were compared with established OGD best practices and standards around the world.

The results suggest that Ghana’s OGD architecture appears far from meeting its fit and viability goals because of lacklustre performance attributed to the following factors: a complete lack of synergy among various stakeholder groups and actors in the GOGD ecosystem, a lack of sustainable financial support for the implementing body, a shortage of qualified staff for the GOGD project and partial neglect of GOGD as a consequence of the implementation of a new project called eTransform.

This research is limited to Ghana’s OGD initiative. Perhaps, a comparative study on the performance of other OGD initiatives in Africa and other developed countries will present another view of how OGD initiatives are performing across the globe. Again, the number of interviewees in the study may not be sufficient to generalise the results.

The study guides developing economies on how to examine national and international legal frameworks that have consequences on the usage of OGD at the national and sub-national levels. Besides, the study results will help implementing agencies and by extension government to be wary of the consequences of neglecting relevant stakeholders in the implementation process. The study also emphasizes on the need for developing economies to have sustainable funding and technical support for OGD implementation.

The study helps shape citizens’ understanding of what the government is doing pursuant to making data readily available for them. Because OGD spurs innovations, citizens’ continuous involvement is key in the process of realising government drive to be open and accountable to citizens through data.

This research is the first, to the best of the authors’ knowledge, to present a retrospective and prospective view of a country’s OGD implementation to ascertain the country’s fit and viability. More uniquely, this study will be the first, to the best of the authors’ knowledge, in assessing the performance of OGD setup in Africa.

In this paper, the authors investigated the impact of quality digital banking services delivered during the COVID-19 pandemic on customers' satisfaction and retention intentions.

This study combined constructs drawn from the E-S-QUAL and BSQ models to measure the impact of digital banking services on subscribers of digital banking services in Ghana. The study utilized structural equation modeling with partial least squares (PLS-SEM) to analyze 395 responses.

Results revealed a significant direct effect between digital banking services satisfaction and customer retention decision. The results also revealed that digital banking services quality dimensions such as ease of use, efficiency, privacy/security and reliability impact customers' satisfaction and retention intentions.

Digital banking service portfolios and their quality dimensions vary among banks. This offers an opportunity for banking institutions and other non-bank financial service providers to be wary of the impact of quality service delivery on customers' decisions. This paper makes significant theoretical contributions and practical implications on the relevance of quality digital banking services in customers' retention strategies for competitive advantage.

This study has underlined the significance of quality digital banking services in developing countries. The study underscored the need for banking and non-bank financial institutions to embrace the much-anticipated quality service demanded by customers and the need for continuous service improvement relative to the growing deployment of financial technologies.

Recent socio-economic trends have made Artificial intelligence (AI) a vital institutional force driving development among countries with optimal opportunities and costs. Among researchers in this domain, the benefit of AI is highly espoused, having been underexplored in Africa. However, the outbreak of the COVID-19 pandemic has highlighted the need to strengthen the education sector, given that many schools have migrated their teaching and learning online. While face-to-face teaching was the norm, the transition to online teaching has brought about the need to rethink the use of Information Technology to strengthen teaching and learning. To proffer solutions for the implementation of AI in Africa, there is the need to understand the challenges. Therefore, in this chapter, we explore the possible challenges that hinder the implementation of AI in Africa. Further, we propose solutions for the implementation of AI in the education sector, especially in this era of the COVID-19 pandemic. The solutions stem from rethinking the role of AI in the education sector. Finally, a conceptual framework that synthesises the problems and the proposed solution is developed. We envision that the proffered solutions can mitigate the deepening misconceptions and challenges bedevilling AI implementation in Africa.